Privacy notice

Who is responsible

Five Ways Advisory Ltd is the data controller for personal information collected through this website. Company number 16946558. The company is based in Birmingham, England. Email info@fivewaysadvisory.co.uk. Telephone 07442 555477.

We have not published an Information Commissioner’s Office registration number on this site. If you need to know whether one is held, ask us and we will tell you what the register shows.

What this site collects

The enquiry form stores the name, email, telephone number, organisation, service and message you type, and the fact that you asked us to reply. A question you ask us to pass on from the assistant stores your email, your name if you give one, the question, and the page you were on.

The host also keeps ordinary server logs, such as an IP address and the address of the page requested, so the site can run and so we can deal with misuse. The assistant does not ask you to put a child’s records, a staff file, or other sensitive information into the chat. Please do not do that. If a piece of work needs that information, we agree how it will be shared before you send it.

This website does not take payment. Invoices, if a piece of work is agreed, are handled outside the form on this site.

Why we use it

We use an enquiry or a passed-on question so that we can answer you. That is a step you asked us to take before any contract. We also have a legitimate interest in keeping a record of what was asked, so the reply is accurate and so we can see later what was said. We do not sell personal information.

Analytics run only if you allow them in the cookie banner and only if a measurement ID has been configured on the server. Marketing tags are not installed. The choice itself is saved in your browser so we can respect it.

If an AI key is configured, the text of a chat and short extracts from our published pages are sent to that provider so it can phrase an answer. That provider may be outside the United Kingdom. If no key is configured, the assistant answers on this server from the published pages and any notes an administrator has added.

How long we keep it

We keep an enquiry for as long as we need it to reply, and for a further period if the conversation becomes a piece of work or we need it for a legal or accounting record. We do not publish a single number of years for every kind of record, because a one-line enquiry and a completed assignment are not the same thing. You can ask us to delete an enquiry we no longer need.

Who else sees it

The people who run this site see enquiries. Email is sent through the mail service configured on the server. Until a mailbox is connected, a message may be stored in the site database and written to the application log on that server. We do not pass your details to Ofsted, the Care Quality Commission or a planning authority unless you have asked us to do a piece of work that requires it, and even then only as that work requires.

Your rights

You can ask what we hold, ask us to correct it, ask us to delete it, ask us to limit how we use it, or object to use based on legitimate interests. Where we rely on consent, you can withdraw it. To ask, email info@fivewaysadvisory.co.uk. We may need to check it is you before we change a record.

You can also complain to the Information Commissioner’s Office, the UK regulator for data protection: ico.org.uk/make-a-complaint. We would like the chance to look at the problem first.

Cookies are described on the cookie policy. Use of the site is described in the terms.